Disney Plus Error Code 39, How to Fix Disney Plus Error Code 39? All Details is Here!

by Mohammed Sharafath S | Updated Mar 09, 2021 12:41 IST

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Disney Plus Error Code 39 has been reported by many Disney+ Hotstar subscribers and these errors are now pretty much common on most of the OTT platforms, Read this article to know about the Disney Plus Error Code 39 and How to Fix them.
 

Disney Plus Error Code 39

Error Codes in Over-the-top platforms are pretty much common these days, Disney plus Error Code 39 is one of such codes, and usually, these errors indicate that the app must need a Secure connection. Sometimes the problem may also be on the Disney Plus App, or with the HDMI Cable, or with the Streaming Device. Many searches regarding How to Fix Disney Plus Error Code 39 and Disney Plus Error Code 39 Download have been done by the Disney Plus users. To know How to fix Disney Plus Error Code 39 read this article Furthermore.

Disney Error Code 39

The Error Code 39 may also occur when there is no secure HDMI handshake between the streaming device and the Television, usually, the error code 39 Disney Plus, mostly these error codes are common in the Xbox consoles. When the Code Error 39 Disney Plus occurs the following error message will be displayed:

“We're sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (Error Code 39).”

What Causes Disney Plus Error Code 39?

The Error Code 39 usually indicates the Rights management issue that the servers of Disney plus from streaming the videos that are requested by the user. Sometimes these error codes can be easily solved and sometimes all you have to do is to wait for some period of time so that Disney Plus will try to solve the issue on their end, on the user end it is safe that you check the basic issues like changing the streaming device, checking the HDMI connection with the Streaming device, try using a different and good quality HDMI cable. In order to know how to fix Disney plus error code 39 then read furthermore.

How to Fix Disney Plus Error Code 39?

Follow the steps given below in order to fix the Error Code 39 to ensure smooth Streaming of the service,

  • Try to reload the Video again, sometimes the Error Code 39 may be caused due to some minor Server side issue, reloading and requesting the video again in the Disney Plus app may solve the Code 39 error.
  • Restarting the device: Sometimes the Error code 39 can also be solved by restarting the Disney Plus app, to know how to restart the app from different devices check below,
    • For Apple TV: Locate System inside the Setting option, (Settings > System) and click on “Restart”.
    • For Android TV: Click the Home button on the dashboard and go to the Setting tab, Go to the “About” option and click on “Restart” on the “power menu”.
    • For Android: Hold on to the power button, until the power options appear, click on “Restart”.
    • For iOS: Press and hold the volume button or the side button to see the “Power” option slides, slide to the “power off” and switch it on normally.
    • For Windows: Click on the start button, power icon, and hit Restart or the key combination Alt+F4 and click “Restart”.
  • Try to use a different streaming Device, sometimes restarting the devices may not fix the issue, so to check whether the problem is on the user end, try to change the Streaming device, Most of these errors occur on Xbox consoles, so try switching them to a Smart TV. 
  • Try to switch to a different HDMI port, the error code 39  usually occurs on Xbox consoles, most of the reports regarding the Error Code 39 in Disney Plus forums are on Xbox Consoles and these may be rectified by trying a different HDMI port.
  • Reinstalling the Disney Plus App, Error code 39 may also be occurring due to some bugs on the application, try to reinstall the Disney Plus app from your streaming device in order to clear this error. Uninstall the Disney Plus app from your device and reinstall it from the official store supported on your device. 
  • Since the Error code 39 occurs majorly on the Xbox Consoles, try to reset your Xbox Console in order to fix the Code 39 error. You can easily Factory reset your Xbox from its setting, you can try to factory reset your devices with the “Keep my games and Apps” option, and this may solve the Error code 39 in the Disney Plus app.    
Disclaimer: The above information is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site.

Disney Plus Error Code 39 - FAQs

1. What Causes Disney Plus Error Code 39?

The Error Code 39 usually indicates the Rights management issue that the servers of Disney plus from streaming the videos that are requested by the user.

2. What will be displayed in Disney Error Code 39?

“We're sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (Error Code 39).”

3. Can restarting your device fix Disney plus Error Code 39?

Yes, Restarting your Streaming device may Fix the Error Code 39.

4. Can reinstalling the Disney Plus app fix the error 39?

Yes, Sometimes there might be some bugs in the app, and reinstalling the Disney Plus app from your device may solve the issue.

5. Why isn't my Disney+ password working?

Try to reinstall the Disney Plus app this may fix the issue.


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